Welcome, Alan

Here’s what I’ve done for you today

Resolved1,300 conversations

Tickets routed to L2 Agents4

You’ve saved24 hrsaverage

Total Conversations

184712.5%

Avg. Resolution

4.2m8.3%

AI Handled

84715.2%

Cost Saved

$42.8K23.1%

Conversation Volume

Chat

Voice

Email

Channel Mix

Chat

45%

Email

30%

Voice

25%

Resolution Trend

Resolved

Pending

Live Activity

SC

Sarah Chen

Just now

active

MW

Marcus Wright

2 min ago

active

ED

Emily Davis

5 min ago

waiting

JW

James Wilson

8 min ago

active

PS

Priya Sharma

12 min ago

waiting

AI Agent Performance

3 Active

Chat Support Agent94%

Email Support Agent89%

Voice Support Agent92%

SLA Overview

Within SLA87%

At Risk9%

Breached4%

Avg. First Response32s

Avg. Resolution4.2 min